SDP-004. Always Think About What Happens Before and After Your Service
S01:E04

SDP-004. Always Think About What Happens Before and After Your Service

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Episode description

Daniele Catalanotto and Guy Martin discuss principle number four from the Service Design Principles 1-100 book, written by Daniele.

  • 00:00 Open
  • 00:05 Intro
  • 00:43 Why it’s important to zoom out a little.
  • 02:17 Open up potential new revenue opportunities
  • 03:06 You don’t have to deliver everything, you can refer and recommend others
  • 05:39 It’s an act of love
  • 08:09 Outro

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Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the Swiss Innovation Academy

Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.

Music by Mikhail Smusev from Pixabay

Thanks to Castopod, a Podcasting 2.0 and ActivityPub enabled host, for their support.

A production of Neolux Consulting

0:00Open
0:05Intro
0:43Why it's important to zoom out a little.
2:17Open up potential new revenue opportunities
3:06You don't have to deliver everything, you can refer and recommend others
5:39It's an act of love
8:09Outro