Explicit SDP-005. Every Customer Mistake, Is Your Mistake
S01:E05

SDP-005. Every Customer Mistake, Is Your Mistake

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Episode description

Daniele Catalanotto and Guy Martin discuss principle number five from the Service Design Principles 1-100 book, written by Daniele.

00:00 Open 00:06 Welcome 00:53 Don’t Blame the Customer 03:40 An explicit example 06:40 Outro

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Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the Swiss Innovation Academy

Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.

Music by Mikhail Smusev from Pixabay

Thanks to Castopod, a Podcasting 2.0 and ActivityPub enabled host, for their support.

A production of Neolux Consulting

0:00Open
0:06Welcome
0:53Don't Blame the Customer
3:40An explicit example
6:40Outro