Names aren't just important for children, they can make or break your service! See how in the latest episode available now.
This could be an episode you want to listen to at work - maybe with your boss listening. It's all about the Workplace, and the big and small things we can do to make it better.
Technology helped me record, edit, master, produce, and post this episode. Technology can be amazing, but it's not always the solution to every problem. Hear why in this episode of Service Design Principles.
I'm a bit late with publishing this episode, but please don't take it personally...
You can't put too high a price on a great podcast episode - and this one is great.
Get ready to participate in a celebration of Service Design...
After a bit of a wait, the new long-form version of the podcast has arrived, and we start with this really interesting and insightful topic of "Waiting". It was worth the... anticipation.
Just a quick program note about some changes to the podcast for 2024...
You need a diverse toolkit - not everything can be fixed with a hammer.
A failure occured. Explain why, and then tell your customer what to do next, or even better, do it for them.
Don't just say something went wrong, tell me why.
Command/Control Z - it's a way of life.
Anticipate the unintended uses of your product or service. Do the penis test.
You should have no problems with this episode!
The language gets a bit salty here, but in the end it's all roses.
Don't make the mistake of missing this episode!
What happens before and after your service? Do you know?
Welcome to the Service Design Principles Podcast, hosted by Guy Martin and Daniele Catalanotto.
Are you making it easy for your customers to return?
Episode 2 now available! This is not the end, it's the start!
First episode of the SDP podcast now live! The beginning of a great journey...
